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Turning Screens Into Support: How Guardify Helped Pioneer Tele-Forensic Interviewing

When pandemic-era tech made it impossible to see emotion, convey safety, or conduct trauma-informed forensic interviews, the Center for Hope in Baltimore did not wait. They rebuilt. With Guardify and Iron Bow Technologies, they co-piloted a tele-forensic model that has since conducted 800 or more remote interviews and changed how CACs think about access to care.
Guardify Team
Guardify Team

Key Takeaways

  • The Center for Hope in Baltimore pivoted from broken pandemic-era tech to a purpose-built tele-forensic model after their existing setup made it impossible to convey emotion or conduct trauma-informed interviews remotely
  • Guardify Live was built from the ground up for CACs, not retrofitted from consumer video tools, giving MDT teams real-time observation, one-touch recording, and seamless prosecution workflows in a single secure platform
  • Over 800 remote forensic interviews have been conducted using this model, reaching survivors in urgent or rural situations who could not otherwise access in-person services
  • In one documented case, a child in Baltimore who was reportedly abused in Chicago was interviewed with all necessary personnel watching live from 700 miles away. A charging decision was made within minutes instead of weeks
  • Children now have the choice of how they are interviewed: video or face-to-face. That shift in agency is itself a meaningful part of trauma-informed practice

When the Center for Hope in Baltimore—a nationally recognized leader in trauma-informed advocacy—realized their once state-of-the-art forensic interview setup couldn’t meet the moment, they didn’t hesitate. They pivoted. Fast.

And Guardify was right there with them.

Together with Iron Bow Technologies, we co-piloted a new tele-forensic model for Child Advocacy Centers (CACs) everywhere. One that brought innovation, security, and humanity to the heart of forensic interviewing. One that didn’t just solve for pandemic-era challenges—but built a sustainable blueprint for survivor-centered, trauma-informed justice.

From Makeshift to Mission-Driven

The pandemic made one thing crystal clear: taped-together tech wasn’t cutting it. Communication was muffled, emotions were lost behind masks, and outdated hardware slowed everything down. This technology drastically hindered justice. Survivors were retraumatized by the very tool meant to protect them.

Powered by Guardify Live, this innovative setup delivered a tele-forensic interviewing model allowing secure collaboration possible across agencies and state lines. This allows CAC’s to support children, no matter where they are. 

“Initially, it was a disaster, you couldn’t see or convey emotion. That’s when we knew we had to come up with a better solution.”

What’s Changed? Everything.

  • 800+ interviews conducted remotely, reaching survivors in urgent or rural situations.
  • Instant MDT collaboration via Guardify Live—real-time observations, one-touch recording, and seamless prosecution workflows.
  • Survivor empowerment by letting children choose how they’re interviewed: video or face-to-face.

Real Time Example of  a Virtual Interview 

A child in Baltimore, reportedly abused in Chicago, was interviewed while all the necessary personnel were able to watch live 700 miles away. With Guardify Live Sessions, they made a charging decision within minutes- something that used to take weeks or even months.

Why It Works

Guardify Live wasn’t retrofitted or repurposed—it was built from the ground up for CACs. It’s secure. It’s intuitive. It’s empathetic tech that understands how high the stakes are. We were able to convey empathy, capture emotional nuance, and speed up justice, no matter the geographical barriers.

Want the Full Story? Download the Case Study

Get all the details behind how Guardify, Iron Bow, and Center for Hope built this transformative tele-forensic model–plus insights on how your CAC can adopt this survivor first technology. 

 Read the full case study to see how we’re shaping the next generation of trauma-informed support—alongside the Center for Hope and Iron Bow.

Or jump straight to Guardify Live and explore how your CAC can be part of the movement.

Turn every interview into action. Because when tech meets mission, lives change.

Questions? Contact us.

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Guardify Team
Guardify Team
Team Guardify brings together former forensic interviewers, prosecutors, law enforcement professionals, and technologists who know this work from the inside. We write, build, and advocate for the field we serve.

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