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Premium Support

Why Upgrade to Premium Support?

Because digital evidence can’t wait.

Whether you’re managing sensitive interviews, preparing for court, or coordinating across agencies—your team deserves rapid, expert support that doesn’t sleep. Guardify Premium Support keeps your operations secure, responsive, and focused on what matters: people.

Premium Support Benefits

Before and After Hours Support Access

Around-the-clock help from experts who know your system.

<30 Minute SLA

Rapid responses—even after hours.

Dedicated Support Experience

A team that knows your environment and helps you succeed.

Phone & Video Support

Troubleshoot faster with hands-on help.

Proactive Monitoring

Stay ahead of performance and system health issues.

On-Call Engineering

Real-time Engineering support (during the day) and on-call after hours.

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Real Impact for DEMS Users

Operational Continuity
  • Eliminate upload and access delays
  • Maintain system uptime during peak use
  • Reduce reliance on internal IT for urgent fixes
Boosted Productivity
  • Accelerate onboarding with live help
  • Maximize platform adaption across you team
  • Proactively resolve workflow blockers
Legal Risk Reduction
  • Ensure proper chain of custody through guided support
  • Prevent evidence transfer and file corruption issues
  • Get fast answers during courtroom tech checks
Peace of Mind for Frontline Teams
  • Immediate support during sensitive or high-pressure cases
  • Less tech stress for interviewers, attorneys and investigators
  • Focus on people, not problems
Strategic Advantage
  • Resolve cases faster with smoother digital evidence flow
  • Collaborate more effectively across agencies
  • Access future-ready tools and updates sonner
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Guardify is very responsive any time we have an issue or concern.
Chief Program Officer & FI, TX
I’ve worked with a lot of different customer support representatives and Guardify has been the fastest we have worked with.
Prosecutor, KY
In a crisis moment, Guardify is very helpful and great at responding back quickly, in our experience.
Director of Chaves County CAC
I love Guardify and want more people to use it, selfishly because it makes things so much easier. On the other side, you guys are a dream to work with...
License Manager PRO, IA

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