Question 1

Can Guardify integrate with other platforms?

Accepted Answer

Yes. Guardify offers a fully-supported Partner API that allows secure transfer of media, metadata, and case information between systems. We work directly with your team to explore and implement the right integration path.

Question 2

Is Guardify secure?

Accepted Answer

Yes. Guardify is CJIS, HIPAA, and SOC 2 compliant. Our infrastructure is built with layered security, including encryption across the full data lifecycle and background-checked personnel with controlled access to criminal justice information.

Question 3

Does Guardify track physical evidence?

Accepted Answer

Guardify is optimized to track digital evidence. Physical evidence can be tracked by uploading a tracking document as an attachment or by using the Case Notes feature when appropriate.

Question 4

What type of files does Guardify support?

Accepted Answer

Guardify processes a large library of file types, including many proprietary formats. If a file type cannot be processed, an administrator can preload proprietary players to be packaged with videos when downloaded.

Question 5

How long is data kept in the Guardify system?

Accepted Answer

At case close, you can delete the case, archive it for long-term storage, or keep it active. You determine retention rules, and Guardify reporting tools help apply them, including bulk archiving.

Question 6

What access does Guardify have to user data?

Accepted Answer

Guardify business employees have no access to your evidence. Developer access is tightly controlled and limited to authorized personnel only.

Question 7

Do Guardify employees have background checks?

Accepted Answer

Yes. Background checks are conducted on all Guardify employees. Where state-specific background checks are required, Guardify complies accordingly.

Question 8

Is Guardify available on my desktop?

Accepted Answer

Yes. Guardify is accessible in any web browser. For secure bulk uploads, Guardify Connect, the desktop application, enables fast transfers from local devices or cloud platforms.

Question 9

Is Guardify available on my mobile device?

Accepted Answer

Yes. Guardify Mobile allows personnel to securely capture, upload, and manage evidence without storing media locally on the device, helping keep officer devices out of discovery.

Question 10

Is the platform designed specifically for law enforcement workflows?

Accepted Answer

Yes. Guardify is purpose-built for law enforcement, with role-based access controls, structured case fields, and evidence tools designed for investigative workflows.

Question 11

Can we securely collect and manage digital evidence from sources like body cams, phones, or civilians?

Accepted Answer

Yes. Guardify supports bulk uploads, secure evidence requests, and organized intake from body cams, mobile devices, and civilians. The Requested Evidence feature allows secure public submissions without account creation, and Guardify Connect enables fast transfers from local or cloud storage.

Question 12

Does Guardify support automated transcription and video review tools?

Accepted Answer

Yes. Guardify uses AI-powered tools for transcription, object detection, redaction, and actionable insights to help investigators surface key evidence faster.

Question 13

Can we control user access by role, case, or evidence type?

Accepted Answer

Yes. Role-based permissions allow agencies to customize access by team, role, or case, ensuring proper custodianship and oversight at every stage.

Question 14

How easily can we share evidence with prosecutors or other agencies?

Accepted Answer

Evidence can be securely shared with permission-based access. All sharing activity is automatically tracked to maintain full chain of custody from intake onward.

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