SMS Notification Terms
Guardify, Inc.
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1. Program Description
For Guardify users. Guardify offers optional SMS (text message) notifications to users of the Guardify platform. Messages may include alerts about account-security events, appointment and calendar changes, task reminders, case activity, and case-access requests. Messages are sent only to users who have verified their mobile phone number and expressly opted in within the Guardify application. Consent to receive SMS notifications is not a condition of using Guardify, and declining SMS does not affect your access to the Services.
Appointment reminders. Child Advocacy Centers and other agencies that use Guardify can send appointment reminders by text message to parents, guardians and other contacts on a case. Reminders are sent on behalf of the center, and only to people who have agreed to receive them, either verbally to center staff or on the center’s intake form. A center may also ask you to confirm by replying YES. Reminders include the center’s name, the appointment date and time, and the center’s phone number. They never include the child’s name, the type of service, the location or the provider. You will receive a confirmation text before your first reminder. Agreeing to reminders is not a condition of receiving services.
2. Message Frequency
Message frequency varies based on your account activity and the notification types you have enabled. For appointment reminders, you will receive reminders before scheduled appointments, plus a message if an appointment is rescheduled or cancelled.
3. Fees
Message and data rates may apply. Any such charges are billed by your mobile carrier under your mobile service plan. Guardify does not charge for SMS notifications.
4. Opting Out
You can cancel SMS notifications at any time by replying STOP to any message. After you send STOP, we will send a final message confirming you have been unsubscribed, and no further messages will be sent. Guardify users can re-enroll by replying START or by opting in again within the Guardify application. You can also disable SMS notifications from your profile settings in the application. Appointment reminder recipients can also opt out by replying QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT, or by telling their center. Opting out stops appointment reminder texts to that number from every center. To start receiving reminders again, contact your center.
5. Help and Support
Reply HELP to any message for assistance, or contact us at support@guardify.com. For questions about appointment reminders, reply HELP or call your center.
6. Carriers
Mobile carriers are not liable for delayed or undelivered messages.
7. Privacy
Your mobile number and opt-in information are handled as described in our Privacy Policy at https://guardify.com/privacy-policy/. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
8. Changes
We may update these SMS Notification Terms from time to time. The "Last Updated" date above reflects the most recent revision. Material changes will be reflected in the opt-in disclosure presented within the application, or, for appointment reminders, in the disclosure given by center staff and on the center’s intake form.